1. Introduction
At Pinnacle Advisory, we aim to provide high-quality consulting services. We understand that circumstances may arise where a client requests a refund or cancellation. This Return and Refund Policy outlines the conditions under which refunds are granted and the steps to initiate a refund request. By using our services, you agree to the terms specified in this policy.
2. Refund Eligibility
Refunds are considered on a case-by-case basis depending on the nature of the service provided. Since we offer professional consulting services, refunds are generally not issued once a consultation has been conducted or a strategy plan has been delivered. If you believe you are entitled to a refund, you must submit a request within 7 days of the service date. Refunds may be granted under the following conditions:
The service provided was significantly different from what was agreed upon.
There was an error in billing or double payment.
The service was canceled before substantial work was initiated.
3. Cancellation Policy
Clients may cancel their service request within 48 hours of booking for a full refund. If cancellation occurs after this period, a partial refund may be issued based on the level of service provided. Cancellations must be submitted in writing via email to our customer support team. If the work has already begun, cancellation may result in a service charge.
4. Non-Refundable Services
Certain services are non-refundable due to their nature. These include but are not limited to:
Completed strategy development and financial consulting reports.
One-on-one consultations that have already taken place.
Any digital or downloadable materials purchased as part of our services.
5. Refund Processing
Once a refund request is approved, processing will take 7-10 business days. Refunds will be issued via the original payment method unless an alternative arrangement is agreed upon. Clients will be notified via email once their refund is processed. We reserve the right to deny a refund request if the client has violated any terms of our service agreement.
6. Disputed Payments and Chargebacks
We will review all chargeback claims carefully and provide the necessary information to the payment provider. Clients are encouraged to reach out to our team before initiating a chargeback, as we aim to resolve disputes amicably. Chargebacks initiated without valid grounds may result in the client being permanently restricted from using our services in the future.
7. Exceptional Circumstances
Requests for exceptions will be reviewed on a case-by-case basis, considering the nature of the service provided. We aim to be fair in our assessments and encourage clients to communicate any concerns before requesting a refund.
8. Contact Information
For any questions or concerns regarding these
Terms and Conditions, please contact us at:
📧 Email: [email protected]
📍Address: 66 Masefield Ave, Stanmore HA7 3LP, United Kingdom
📞 Phone: +44 776 525 4814